#FutureFitGCCwithAI

Agenda & Session Flow

Thursday, 17th April 2025

The Leela Palace Bengaluru

8:00 AM

Registrations & Networking over Coffee

9:15 AM

Unveiling GCC X…Summit 2025 - event showreel & day flow construct by Emcee

9:35 AM

Opening Address: Welcome to GCC X...Summit 2025

Sameer Dhanrajani

CEO

3AI

9:55 AM

Keynote Session

The New GCC Playbook: 10 Predictions that will likely shape the future of GCCs

Lalit Ahuja

CEO

ANSR

10:35 AM

Spotlight Talk 1

Embracing Innovation and Change | Leadership for Future-Ready GCCs

Sheenam Ohrie

Managing Director

Broadridge India

10:45 AM

Leaders Exclusive Session

Building Leadership for Future-Fit & Resilient Global Capability Centers (GCCs) : New Ruminations

Moderator

Lalitha Indrakanti

Chief Executive Officer

Jaguar Land Rover - TBSI

Jitendra Chaddah (JC)

Managing Director & Country Head, GF India Vice President GFES (Fab Operations),

GlobalFoundries

Sivakumar Selva Ganapathy

Vice President, OpenBlue India Software Engineering and APAC Solutions, Board Member - JCIPL

Johnson Controls

Vikram Kolar

Senior Vice President Of Engineering; Head, Visa India Technology Center

Visa

Latha Chembrakalam

Vice President, Head of Technical Center India

Continental

Kaushik Das

Managing Director

JCPenney India

Global Capability Centers(GCCs) are at an inflection point as the pace at which AI & Gen AI is changing every aspect is exponential and at high velocity.

GCC’s are contextually empowered with critical and strategic business capabilities. They are rapidly evolving as enterprise transformation hubs and are beginning to be in the center of AI driven transformation wave. GCC’s ability to provide strategic capacity at scale and play a key role in future proofing enterprises equipped with top of the line leadership skills is proving out to be the secret sauce for the success of the GCCs. Being at the helm of leading a GCC is an arduous task and onerous responsibility wherein multifarious skills, competencies and attributes are required to demonstrated and showcased by the GCC leader to build, scale and transform the GCC.

Building Future-Fit & Resilient GCCs with new leadership template will be characterized by driving strategic planning, complex capability building, designing bespoke AI led technology architecture, driving C level advocacy, Value & Transformation accentuation, inclusive talent building & intensive corporate development & much more & beyond…

What’s the new DNA of a future-fit & resilient GCC leader looks like? What does it take for a GCC leader to be Future-Fit and create value in the disruptive times? How does the right amalgamation of the New Age Capabilities, Talent, Technologies & Processes looks like for GCC leaders ?

The session brings together stellar GCC leaders with multifarious backgrounds as they unravel aspects on defining the new leadership code of Future-Fit & Resilient GCCs. A MUST ATTEND Leaders Exclusive Session .

11:25 AM

Networking Break over tea/coffee

11:45 AM

Spotlight Talk 2

Getting AI Right for your Organization

Manoj Madhusudanan

SVP and International Growth Markets Leader - APAC and Middle East

EXL

11:55 AM

Leadership Roundtable Session

Transformative Approaches in Banks & FS GCCs: Can Scale & Impact co-exist in the Gen AI era?

Moderator

Sandeep Dhar

Founder

Aidiator

Sudish Lambodara Panicker

Managing Director, Global Head, Accounting & Administration, Operations Site Executive

BNY India

Pancham Taneja

Country Head

Delta Capita

Swayta Murarka

Managing Director

HSBC

Nilesh Iyer

CEO

Natixis

A significant number of Banking & Financial GCCs have been early adopters of mainstream & exponential technologies and have been deploying Analytics and Data Science at scale for the parent organizations. Previously, Banking & FS GCCs have evolved to scale up significantly and created massive workforce in GCCs; however, with the advent of Gen AI, are they best equipped to identify and seize opportunities? What new adoption scenarios are emerging in BGCCs w.r.t Gen AI adoption? Are the Banking & FS GCCs following a guided approach to Gen AI adoption? What new transformative use cases and adoption scenarios will emerge in these GCCs? The journey of Banks & FS GCCs Evolution, Impact & Gen AI – Before & Tomorrow.

Hear it from the Banking & FS in GCC Leaders & Experts in a riveting & enthralling leadership roundtable format.

12:35 PM

Spotlight Talks 4

Securing the Future: Navigating Cyber Threats & Remedies in GenAI-Driven Enterprises

Rohit Aradhya

VP Engineering & Managing Director

Barracuda

12:45 PM

Rapid Pace Masterclass (RPM)

Building AI Capabilities in Lifescience & Healthcare GCCs: Strategic Considerations

Mahesh Iyer

Head Global Biometrics and Data Sciences

Bristol Myers Squibb

12:55 PM

Lunch

2:00 PM

Unplugged Debate

Redefining the new code of Innovation & Transformation in GCCs with Gen AI: Strategic Perspectives

Moderator

Rathnaprabha Manickavachagam

Managing Director, Head of Innovation for India & Asiapac

Morgan Stanley

RB Rajendar

Managing Director, Head - Analytics and Information Management - India

Citi

Prashant Dahiya

Head GBS Strategy and Operations

Swiss Re

⁠Nishant Chandra

Industry Copilot Leader & Head

Microsoft

Nithya Subramanian

Senior Director Data & AI COE

BBY India

GCCs are reflections of strategic components to parent organization’s business imperatives. The rapid transformation and innovation of GCCs today is driven largely by ability for them to position Gen AI’s strategic imperative for their parent organizations. Gen AI is seen to the Trojan horse to catapult GCCs to the next level on innovation & transformation. In recent times; GCC story is in a changing era of value and transformative arbitrage. Most of the GCCs are aiming towards deploying suite of Gen AI led strategies to position themselves as the model template of Innovation & Transformation. It is widely predicted that Gen AI will disrupt and transform GCCs to up the ante in the coming years.

How have the Innovation strategies of GCCs transformed with reference to parent organization? whilst delivering tangible business outcomes, innovation & transformation for parent organizations? How are Global Capability Centers looking at addressing Innovation & Transformation through Gen AI and what new code will evolve?

The Unplugged debate consisting of seasoned and eclectic GCC leaders will revolve around multifarious dimensions that Gen AI will unleash to trigger innovation & transformation in GCCs.

2:40 PM

Spotlight Talk 3

UVP Unleashed: How GCCs Deliver an Unfair Competitive Edge

Smitha Hemmigae

Head Of Marketing and Employer Brand

ANSR

2:50 PM

Lounge Specials

The New Code of Talent, Capabilities & Processes in GCCs : Staying Ahead of the Curve

Moderator

KS Vishwanathan (KSV)

Pankaj Rai

Group Chief Data & Analytics Officer

Aditya Birla Group

Anjali Raghuvanshi

Chief People Officer & Senior Director of Business Innovation

Randstad India

George Inasu

Managing Director and Country Head

Fidelity National Financial

Titir Pal

Managing Director

Citi

Pradish Haridas

Strategy and Development Manager & Designated Partner, GBS

Ingka Group

Building Future-Fit GCCs with New Age Capabilities, Talent & Processes is the need of the hour & highly critical. The jobs of today will not be the jobs of tomorrow…..Gen & AI are rewriting the capability, talent & process architecture of GCCs at high speed. Setup, scale and sustenance trajectories of GCCs requires out-of-the-box outlook and perspectives as the winds of change needs a rethink of new career pathways & lattice, agile & fungible processes, deep & topical capabilities for GCCs to stay relevant. With the new renditions of GCCs evolving, GCC leaders need to reimagine the skills, competencies and attributes that are required to build top notch talented teams, devise novel business and technology processes to work in unison with parent organisations and develop new initiatives & interventions for GCCs to stay ahead of the curve.

Hear it from the experts from multidimensional backgrounds as they trigger the not so often spoken discussion of trigger the new code of talent, capabilities & processes in GCCs…. Exciting debate guaranteed !!

3:30 PM

Spotlight Talk 4

Lessons from Amazon - Future-Proofing Your GCC for AI

Bharath Chinamanthur

GCC Strategist & Builder

Paxos

3:40 PM

Fireside Session

Aveek Mukherjee

Managing Director and Cofounder

Gloplax

Anilesh Seth

GCC Strategy Consultant/Advisor

Sameer Dhanrajani

CEO

3AI

4:10 PM

3AI Pinnacle Awards 2025 - Felicitation Ceremony

5:00 PM

Closing Remarks & Conclusion of GCC X…Summit 2025

5:10 PM

High Tea & Networking

11:25 AM

Networking Break over tea/coffee

11:45 AM

GCC X…Summit 2025 Innovation Zone: Context Setting

Abhishek Tandon

Senior Director Partnerships, Customer Success and GTM

LTIMindtree

Biddappa Muthappa

Chief Growth Officer

AI & Data Science Leader

12:00 PM

Frontrunner Talk 1

Rise of Data Centric Intelligence at GCCs

Rakesh Chandrasekhar

Chief Growth Officer

Delta Capita

12:15 PM

Frontrunner Talk 2

From Reactive to Proactive: The Agentic Shift in CX

Sudha Bhat

Senior Vice President

Firstsource

12:30 PM

Duolouge Session 1

The Ethics of AI in GCCs: A Framework for Responsible Development

Santosh Karthikeyan

Global Technical Director, Clinical Data & Insights

AstraZeneca

Siddharth Shah

Chief Data Officer

AIonOS

12:45 PM

Frontrunner Talk 3

CREATE - Cognition, Rengineering, Enterprise Intelligence, Autonomy, Technology and Evolution

Satish Padmanabhan

Change and Strategy Leader

Standard Chartered

1:00 PM

Frontrunner Talk 4

From Predictive to Generative - The AI Continuum & How GCCs should Adapt to the Change to Create Accelerated Value

Avinash Narasimha

AI & Analytics Leader

Koch Technology Center

1:15 PM

Lunch

2:00 PM

Frontrunner Talk 5

The Model Context Protocol – Agentic AI Powerhouse : Scalable Intelligence for Business Agility

Koyelia Roy Ghosh

Senior AVP - Transformational BI & Generative AI Leader

EXL

2:15 PM

Duologue Session 2

Striking a balance between Traditional and Generative AI to Drive Value

Vishal Nagpal

Director of Data and AI

Best Buy

Shuvajit Basu

VP & Head of Data Science

Tata Digital

2:30 PM

Frontrunner Talk 6

Rewiring Enterprise Strategy with AI: Aligning Strategic DNA to the C-Suite's Unified Vision

Om Prakash

Honorary Advisor: Data & AI

StressRE

2:45 PM

Frontrunner Talk 7

Art of Possible - Crafting Ingenious Agentic product

Shibaji Chatterjee

Senior Manager - Data Science & AI

Blue Yonder

3:00 PM

Closing Remarks & Conclusion of GCC X…Summit 2025 Innovation Zone